Refund & Cancellation Policy

1. Overview

At Pavictek Digital Ltd, we are committed to delivering high-quality technology solutions and ensuring client satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds may be requested and processed for our services. By engaging our services, you agree to the terms set out in this policy.

2. Service Categories

Our services fall into the following categories, each with specific refund considerations:

• Security Systems Installation — Physical installation of CCTV, biometric, electric fencing, and related hardware
• Smart Automation Installation — Smart home, smart office, and automation hardware setup
• Digital Development — Websites, mobile apps, e-commerce platforms, and custom software
• Media Solutions — Studio setup, live streaming infrastructure, online TV/radio launch
• Digital Marketing & Social Media — Ongoing marketing retainers and campaign management

3. Deposits and Initial Payments

All projects require a deposit before work commences. Deposits are generally non-refundable once Pavictek has commenced work, including but not limited to:

• Site surveys and assessment visits
• Project scoping, planning, and design work
• Procurement of equipment, materials, or software licences specifically for your project
• Any work product already delivered to the client

If a project is cancelled by the client before any work has commenced and before any materials have been purchased, a full deposit refund may be considered at Pavictek's discretion.

4. Project Cancellation by the Client

If you wish to cancel an ongoing project, the following applies:

• Before project commencement: Deposit may be refundable (subject to admin fee of 10%) if no materials have been ordered and no work has been performed.
• After project commencement: You are liable to pay for all work completed up to the cancellation date, plus any non-returnable materials or equipment already procured. The deposit will be applied against these costs.
• After project completion: No refunds are available once a project has been fully delivered, commissioned, and signed off by the client.

5. Hardware and Equipment

Genuine certified hardware and equipment supplied by Pavictek Digital Ltd (Hikvision, Dahua, ZKTeco, Bosch, etc.) is non-returnable once installed. Equipment that is faulty on delivery or installation may be exchanged under the manufacturer's warranty. We provide a 12-month installation warranty on all installed systems covering workmanship defects — this does not cover damage caused by misuse, power surges, vandalism, or third-party interference.

6. Digital Products and Software

For website development, mobile apps, and custom software:

• Refunds are not available once development has begun and deliverables have been presented or handed over.
• If Pavictek fails to deliver the agreed scope within the agreed timeline (absent any client-caused delay), the client may request a partial refund for incomplete portions, subject to negotiation.
• Hosting, domain registration, and third-party software licences procured on your behalf are non-refundable.

7. Digital Marketing Retainers

Monthly marketing retainers are billed in advance. If you cancel a retainer:

• Cancellations must be made in writing at least 14 days before the next billing date.
• The current billing period is non-refundable once it has commenced.
• Work completed within the period is billable regardless of results (digital marketing results are subject to market conditions and are not guaranteed).

8. Eligibility for Refund

Refunds may be considered in the following circumstances:

• Pavictek is unable to commence or complete a project due to internal reasons within our control
• Significant deviation from agreed project scope without client approval
• Equipment supplied is confirmed counterfeit or not as described (replacement will be offered first)

Refunds are not available for:

• Change of mind after work has commenced
• Dissatisfaction based on subjective preference (where work meets the agreed specification)
• Delays caused by client failure to provide required content, access, or approvals
• Third-party service disruptions (hosting, payment gateways, internet providers)

9. How to Request a Refund

To request a refund or discuss a cancellation, contact us in writing:

• 📧 Email: support@pavictek.com
• 📞 Phone: +234 707 444 6306

All refund requests must include your project reference, the reason for your request, and supporting documentation where applicable. We aim to acknowledge all refund requests within 2 business days and resolve them within 10 business days.

10. Refund Processing

Approved refunds will be processed using the original payment method where possible. Bank transfer refunds may take 3–5 business days to reflect in your account. Pavictek reserves the right to withhold refunds pending investigation of disputed claims.

11. Amendments

Pavictek Digital Ltd reserves the right to amend this policy at any time. The current version will always be available on our website. Continued use of our services constitutes acceptance of the current policy.

12. Contact

For any questions regarding this Refund Policy, please contact us:

Pavictek Digital Ltd
SWB/1515, Anfani Road, Ibadan, Nigeria
📧 support@pavictek.com
📞 +234 707 444 6306